سياسة الإستبدال والاسترجاع

Return and Exchange Policy 1- The product is to be returned within three days (on the condition that the product has not been opened or used due to its sensitivity) or exchanged within seven days from the date of purchase (on the condition that the product has not been opened or used due to its sensitivity), and to preserve public health as per the Ministry of Commerce regulations. The customer bears the shipping and delivery costs if the product is exchanged or returned. 2- If there is a defect or manufacturing fault in the product, the store will replace it for the customer if proven, within no more than seven days from the date the product arrives to the customer. 3- Samples are not returned or exchanged to preserve public health (noting that samples are taken from the original perfume immediately after request). 4- Division perfumes (25ml sample) are not returned or exchanged to preserve public health unless a defect or fault is found in the sample or the division bottle, and this must be within seven days from the date the product arrives to the customer. (Division perfumes are 25ml samples taken from the original perfume and placed in a store-specific bottle). 5- The Tastar is an original perfume produced by the company, and the difference is that it comes in an open box without packaging, some without a box, and others even without a cap, and it is considered as goods for exchange and return. 6- The store guarantees that all its goods are 100% original and from an approved and trusted agent.